This is completely normal. The Aqua Vitale first fills several internal stages before water reaches the upper storage tank gauge:

1. Air → internal collecting tank
2. Through the full filtration system
3. Fills cold and hot water tanks
4. Only then fills the upper storage tank

Depending on humidity and temperature, this initial priming can take several hours up to 1–2 days. Your machine is already producing water internally even if the gauge hasn't moved yet.

Once fully primed, everything operates normally and you can monitor production easily on the display.

Watch our setup video for tips on speeding up the priming process: 👉 https://youtu.be/38bVCKH4EtU

No, the system does not require any external water source. It generates water directly from humidity in the air, making it completely independent of plumbing or water supply lines.

Yes, it can operate in lower humidity, but water production will decrease. For optimal performance, a humidity level above 30% is recommended.

Yes, the system uses advanced filtration and UV sterilization to ensure the water meets high standards of purity and is safe for everyday consumption.

The Aqua Vitale A20L produces a moderate level of noise during operation, primarily from the internal fan and compressor -similar to a dehumidifier or a modern refrigerator.

For optimal comfort, we recommend placing the unit in areas such as the kitchen, utility room, or other common spaces where this sound will not be disruptive. It is not recommended for quiet environments like bedrooms or sleeping areas.

This sound is a normal part of the water generation process and indicates the system is operating properly.

Yes, the machine offers both hot and cold water functions.

On the back of the unit, you will find dedicated switches that allow you to turn the heating and cooling features on or off based on your preference.

The system operates within preset temperature ranges for convenience and efficiency. However, if you are looking for more precise temperature control or the ability to select exact water volumes, we recommend our optional touchscreen water dispenser. This accessory allows you to customize temperature settings and dispense a specific amount of water with precision.

Yes, it includes built-in stainless steel tanks that safely store the generated water while maintaining hygiene and freshness.

Basic maintenance such as filter replacement and occasional cleaning is recommended to ensure optimal performance and long-term reliability.

Yes, the Aqua Vitale A20L includes an integrated pump, allowing it to connect to an optional external touchscreen dispenser for added convenience.